Refund & Billing Policy

This policy explains how Growth Labs (“Growth Labs,” “we,” or “us”) bills for its services and how cancellations and refunds are handled. It applies to all payments made through the Growth Labs client hub.

1. Services and fees

Growth Labs provides marketing and growth services on a monthly retainer basis, plus any one-off projects or add-ons agreed in your proposal or order. Your fees, billing frequency, and payment terms are set out in your agreement with us and reflected in your billing profile in the portal.

2. Billing and payment

• Retainers are billed monthly in advance unless your agreement states otherwise.
• Payment methods. Card payments are processed securely by our payment processor, Stripe. We never store your full card details.
• Recurring payments. If you start a subscription, you authorise us (via Stripe) to charge your payment method automatically each billing cycle until you cancel.
• Late or failed payments. If a payment fails or an invoice is past its due date, we may pause work until the balance is settled.

3. Cancellation

• You may cancel a recurring retainer subscription at any time, effective at the end of the current billing period. Cancelling stops future charges; it does not retroactively refund the current period (see refunds below).
• Any minimum term or notice period in your signed agreement takes precedence over this section.
• To cancel, contact us at billing@trygrowthlabs.io or cancel from your billing settings in the portal where available.

4. Refunds

Because our services are delivered as ongoing work and time, fees are generally non-refundable once the billing period has begun and work has started. However, we want you to be treated fairly:

• Billing errors. If you were charged in error (duplicate charge, wrong amount), we will correct it and refund the difference promptly.
• Work not started. If you cancel before any work has begun in a newly-started period, contact us — we will consider a pro-rated or full refund of that period in good faith.
• Setup or one-off fees are non-refundable once the related work has commenced.

Approved refunds are issued to the original payment method via Stripe and may take several business days to appear, depending on your bank.

5. Chargebacks

If you believe a charge is incorrect, please contact us first at billing@trygrowthlabs.io so we can resolve it quickly. Filing a chargeback without contacting us may result in suspension of services while the dispute is investigated.

6. Taxes

Fees are exclusive of any applicable taxes unless stated otherwise. You are responsible for any taxes associated with your purchase, except for taxes based on our income.

7. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version. Material changes will not apply retroactively to payments already made.

8. Contact

Billing questions? Email billing@trygrowthlabs.io. See also our Terms of Service.